SHIPPING & RETURNS
Caitlin Wilson Textiles orders will include additional shipping and handling fees that will be added to your order total.
Items are made to order and will be shipped within 10-14 business days.
Down pillow inserts are not included with pillow covers but can be special ordered. Payment for down inserts must be paid via paypal. Pillow inserts are drop shipped directly from the manufacturer so there is a separate shipping fee.
Orders will be shipped by the United States Postal Service, First-Class or Priority, unless otherwise requested. Swatches are sent regular USPS mail. If other shipping methods are requested, additional shipping charges will apply.
Fabric by the yard is shipped folded and boxed. You may request to ship yardage on a roll, however additional shipping charges will apply. Yardage cannot be shipped on a roll for international shipments.
International orders will ship USPS International unless otherwise requested. International delivery times vary depending on the custom's office of the arrival country and may be subject to VAT or other duty fees, which are the responsibility of the buyer. CWD Textiles will not be held responsible if international orders are lost or stolen.
All printed textiles have irregularities in the printing. These
irregularities are not considered defective as they are the nature of
the product. Defective products include pillows with broken zippers and large, obvious misprints.
Products may show differences in color or texture that do not necessarily indicate defectiveness. Such differences are inherent in the manufacturing of hand made products.
Fabric by the yard is 54" wide, anything wider than 54" is considered selvage and may have color smears at the edge. This is not defective as it is the edge of the product.
CWD Textiles pillow covers are custom made after each order is placed and therefore cannot be returned for a refund unless defective. Fabric by the yard and pillow inserts are final sale unless defective. If your order has not shipped and you would like to cancel it, you may do so within 12 hours of ordering. You must notify Caitlin Wilson Textiles before attempting a return to get authorization. Unsolicited returns will not be accepted. We DO NOT accept international returns or exchanges under any circumstance.
You may exchange your order for a product of the same or greater value, only if returned within 7 days of receiving the product and in accordance with the following requirements. Returned merchandise must be in original condition, and must be unwashed, unused and accompanied by the original Caitlin Wilson Textiles Order Confirmation or Packing Slip. There will be a 20% restocking fee for exchanges and shipping will be charged for the resending of exchanged item. The restocking fee must be paid via paypal.
If you would like to make a return or exchange, please contact us at firstname.lastname@example.org within 7 days of the delivery of your purchase. Merchandise that you purchased from locations other than this site will not be accepted. Additionally, merchandise purchased on this site cannot be returned under this policy to any other location.
Rugs are custom ordered and are therefore, non-returnable.
All purchases of sale items are final. No returns or exchanges will be honored for sale items.
If a Pennsylvania resident, local sales tax will be added to your order total. International customers, tariffs and custom fees will also be applied. For California residents buying pillow inserts, tax will be added as well.
We are always interested in your comments so feel free to share your thoughts or questions with us at email@example.com. We may offer additional colorways in the future, so we'd love to hear about any colors you'd want to see!